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Telephone treatment support improves outcomes for depressed employees

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Philip Wang

Correspondence to: Philip Wang, Division of Services and Intervention Research, National Institute of Mental Health, 6001 Executive Blvd, Room 7141, MSC 9629, Bethseda, MD 20892-9629, USA;



Does telephone management and support of treatment improve individual and workplace outcomes for people with depression?


604 employees aged 18 years and over with at least moderate depression (Quick Inventory of Depressive Symptomatology Self Report (QIDS-SR) score ⩾8). Participants were identified using a two-stage screening process, involving an initial survey to identify those with possible depression (score ⩾9 on the K-6 screen for psychological distress) followed by telephone screening using the QIDS-SR. Exclusions: history of mania or substance dependence, suicidal ideation or attempts in the previous week, treatment by a mental health specialist in the previous year.


16 companies covered by the United Behavioural Health Plan in the USA; recruitment between January 2004 and February 2005.


Telephone care management intervention or usual care. The intervention involved telephone assessment of treatment needs, facilitation of access to inpatient treatment, receipt of a psychoeducational workbook, and …

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  • Source of funding: Grants from the National Institute of Mental Health and the Robert Wood Johnson Foundation.

  • ▸ Additional notes and a reference list are published online only at


  • Competing interests: None declared.